Last updated 1 August 2026
This policy describes what Superficial does and does not do to keep the platform safe, what we verify about members, how to report someone, and what happens when we act. It is written to be accurate rather than reassuring. Where we do not do something, it says so.
SUPERFICIAL DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS. WE DO NOT CHECK ANY CRIMINAL RECORD, SEX OFFENDER REGISTRY, OR PUBLIC RECORDS DATABASE, AT REGISTRATION OR AT ANY LATER POINT, INCLUDING WHEN A MEMBER IS REPORTED.
No conviction excludes a person from registering, because we do not look. Identity verification is not a criminal check — see below for exactly what it does and does not prove. Anyone you meet through this platform may have a criminal history that we have not seen and will not see.
Verification on Superficial is optional and is used to establish that an account belongs to a distinct, real, adult person. It says nothing about whether that person is safe.
A verification badge on a profile means only the specific check named on it was passed. It is not an endorsement, a safety rating, or a statement that we know who someone really is.
The following violate this policy and are grounds for suspension or permanent removal: harassment, threats, or intimidation; non-consensual sexual conduct, and sharing intimate images without consent; soliciting money, cryptocurrency, or financial information; impersonation or a materially false identity, including a false age; being under 18; commercial solicitation or sex work; hate speech or targeting someone for who they are; and conduct off-platform that credibly indicates a member is a danger to others here.
Non-consensual sexual conduct is illegal. It may result in criminal prosecution and civil liability in addition to removal from the platform.
Any member can report another member from the Safety screen in the app. Reports go to a moderation queue reviewed by a person. The member you report is never told who reported them.
Tell us what happened and when, and include anything that helps us find the conversation. Reports are more useful, and are actioned faster, when they are specific.
Please do not file false or malicious reports. Knowingly reporting someone who has done nothing wrong — to win an argument, to remove a rival, or as retaliation — is itself a violation of this policy and may lead to action against your own account.
If an intimate image of you has been shared without your consent, report it through the same route and say so explicitly, and email safety@superficial.com so it is seen quickly. We treat these reports as the highest priority in the queue. Superficial does not host photo uploads, so the material itself is almost always somewhere we cannot delete — tell us anyway, because we can act on the account, and we will help you find the right reporting route for the platform that does host it.
Depending on severity and history, we may issue a warning, restrict features, suspend an account, or permanently remove it. A suspended account cannot match, message, or appear to other members. Suspension does not delete your data and does not affect any wallet you control — you keep access to your own funds and can still sign in to appeal or export your information.
Appeals. If you believe an action against your account was wrong, contact us at the address below and a person will review it. Every suspension we apply — including an automated one, such as an age check failing — can be lifted by a person. We do not currently run a formal appeals workflow with a guaranteed response time: email is the route, and a human reads it.
If you were contacted by someone we later removed. We do not currently send automatic notifications to members who exchanged messages with an account we later barred. If you think you were targeted by a scam, report it to us and to the FBI Internet Crime Complaint Center (below) — and never send money, cryptocurrency, or financial account details to someone you met here, whatever reason they give.
If you are in immediate danger, call 911.
Safety and appeals: safety@superficial.com. See also our Terms of Service and Privacy Policy.